top of page
  • Writer's pictureJosh Schmidt

Merchantic vs. Stripe

In today's digital age, more and more businesses are turning to online payment processing companies to handle their financial transactions. One of the most popular providers in this space is Stripe. While Stripe is a great platform for many businesses, that doesn't mean it's the best option available.

In this blog post, we'll take a closer look at the most common pain points our merchants have reported on Stripe & how our payment processing company stands out from Stripe and why it might be the better choice for your business.

Over the last few years, we’ve seen a growing amount of complaints from Merchants using Stripe. It's important to note that Stripe has a large customer base and these complaints may not be representative of the overall experience of Stripe's customers. Stripe is constantly working to improve its services and address customer complaints. Some of the complaints most Merchants report to us about Stripe include:

  1. High fees: Some customers have complained that Stripe's fees are higher than other payment processing companies, which can be a concern for businesses with small profit margins.

  2. Limited customer support: Some customers have reported that Stripe's customer support can be slow to respond and not always helpful in resolving issues.

  3. Lack of transparency: Some customers have complained that Stripe's fees and policies are not always clear, and that it can be difficult to understand how much they are being charged for transactions.

  4. Limited customization: Some customers have reported that Stripe's platform is not highly customizable, which can be a problem for businesses with unique needs.

  5. Limited international support: Some customers have reported that Stripe is not available in all countries and that it can be difficult for businesses that operate in multiple countries to use the platform.

  6. Limited integrations: Some customers have reported that Stripe doesn't integrate with all the popular accounting, e-commerce or CRM platforms.

  7. Withholding funds without any valid cause: In some cases, Stripe may withhold funds from a business without a valid reason. This can be extremely frustrating for businesses as it can disrupt their cash flow and cause financial difficulties. The reason for the withholding may not be clear and it can be difficult for a business to get their funds released. It is important for businesses to review Stripe's terms of service and to keep detailed records of transactions to ensure they are in compliance with any rules and regulations. Businesses should also reach out to Stripe's support team for assistance if they believe their funds have been withheld without a valid reason.

Custom Tailored Solutions

One of the key ways we differentiate ourselves from Stripe is by offering a completely customized solution based on your businesses needs. When you work with Merchantic, you get a 'white-glove' treatment from our team of payment experts. We realize that one size fits all doesn't scale, and your business should be equipped with the solutions that will allow from seamless growth. In addition to basic payment processing, we also offer custom integrations, invoicing, accounting integration, chargeback management services, & fraud detection services. This allows our customers to streamline their financial operations and keep better track of their transactions, all within one platform.

Giving Back

Another massive attraction to Merchantic is that we donate 10% of our monthly proceeds from each account to the Merchant’s organization or cause of their choice. Giving back and building a better world is something we are deeply passionate about. Part of our mission is to make sure we leave a lasting impact. Not so sure Stripe can say the same thing…

Lower Fees

Another way we stand out from Stripe is by offering lower fees. We understand that every penny counts for small businesses, so we strive to keep our fees as low as possible without sacrificing on the quality of our services. This means you can save money on transaction fees and put more of your revenue back into your business.

Better Customer Support

We pride ourselves on offering exceptional customer support. Our team is available 24/7 to answer any questions you may have, and we're always happy to help you troubleshoot any issues that may arise. We understand that time is money, and we're committed to resolving any problems you may have as quickly and efficiently as possible.

Focus on Security

We know that security is a top concern for businesses, which is why we have taken great care to ensure that our platform is as secure as possible. We use industry-standard encryption to protect customer data and prevent fraud, and we regularly update our security measures to keep pace with the latest threats.

Customizable Solutions

Finally, we offer customizable solutions that can be tailored to the specific needs of individual businesses. Instead of a one-size-fits-all approach, we work with our customers to understand their unique requirements and build a solution that meets those needs. This allows us to provide a more personalized experience and better support your business's growth.

In conclusion, Stripe is a great payment processing company, but it's not the only option available. Our payment processing company offers a wide range of additional services, targets specific industries, offers lower fees, offers better customer support, has a focus on security, and customizable solutions. If you're looking for a more comprehensive and tailored solution for your business, we encourage you to give us a try.


bottom of page